Minister for Jobs, Enterprise & Innovation Mary Mitchell O’Connor today announced that Technical Support Services company Trusource Labs is to establish an International Operations Centre in Limerick, creating 134 jobs over three years.

The project is supported by the Department of Jobs, Enterprise & Innovation through IDA Ireland.

Trusource Labs is headquartered in Austin, Texas. The privately held company services technology companies that specialise in the Internet of Things and providing support for companies that use Apple devices.

The company delivers innovative solutions for connected devices and business critical software solutions by providing an effortless technology support experience that strengthens customer relationships. Services focus on minimising the need for customers to phone for technical support, including working with companies and their engineers when products are at beta stage and focusing on ways to enhance the customer’s experience from purchase, installation and activation of the product or service. The company helps develop content online and ‘in the box’ for troubleshooting, providing omni-channel support with phone, email, social, chat and video in multiple languages.

Minister for Jobs, Enterprise and Innovation Mary Mitchell O’Connor said: “This is another great boost for Limerick and the region. I am delighted to be in Limerick again today to welcome a further 134 jobs to the city and the region. As Minister my priority is to ensure continued jobs creation right across the country. These are exactly the kind of high quality technical jobs that we seek to attract and it is a strong vote of confidence for Ireland and the Irish workforce that Trusource Labs has decided to establish its International Operations Centre here. I wish the Trusource Labs team all the very best for their future in Ireland.”

The company’s Co-Founder Alton Martin said: ‘We are enthusiastic to bring our innovative customer experience model to Ireland. It is our first step in a larger global growth plan, and we are grateful for IDA’s partnership and support.”

IDA’s CEO Martin Shanahan said: “This investment by Trusource Labs is great news. Delivering 134 jobs in three years will make a strong regional impact in Limerick and will be a valuable reference case for IDA in attracting similar high growth technology companies to the region. I congratulate the company and offer the continued support of IDA Ireland in the future.”
For information on the new roles go to: https://www.trusourcelabs.com/careers/